Given that our main idea is for the Landlord to reduce the time spent over his/her property, you will need to create your own account so that you can monitor all the activities on your property and the payments right on your pc or cell phone.

We first make an appointment with you for the technical inspection by our own expert. This will be followed by a detailed report of the findings and advises in case the property does not meet the rental standards and Letting condition.

Upon your approval, we will also provide you with comprehensive information about tenancy laws and regulations and will also issue substantiated rental advice based on our experience and the current market conditions.

Positive impression from our Tenants is what keeps your property on the market. We therefore ensure the house is properly maintained to keep Tenants contented. If you wish to only insure the unoccupied and cleanliness of the property, the process ends on this and sign the terms of Property Management agreements. In case you would wish to rent out your property out, go further to the next step.

As the next step, Tuza Assets will schedule a professional photoshoot. The eyes are always the first to judge. We take great care over this; after all, you want the presentation to stand out from the competition.

Tuza Assets will make a clear and complete internet presentation and list it across our media platforms including our listing on the website (www.tuza-assets.com), where the local potential and external potential Tenants traveling to Rwanda for a long or a short stay will have access to it. We take great care over this; after all, you want the presentation to stand out from the competition. One important aspect for Tuza-Assets is making sure our listings are up to date for potential tenants

Tuza Assets will make a clear and complete internet presentation and list it across our media platforms, including our listing on the website (www.tuza-assets.com), where local and external potential tenants traveling to Rwanda for a long or short stay will have access to it. We take great care over this; after all, you want the presentation to stand out from the competition. One important aspect for Tuza-Assets is making sure our listings are up to date for potential tenants. Within managing your property, we minimize the risk of vacancy, as 1 month before the current tenant moves out, your property will be listed online.

When a candidate wants to view the house, we will first check whether he / she meets your requirements and fits the property profile. We will do visits with candidates who meet the profile. One of our local subcontractor makes an appointment for a property visit. And will receive the candidates, show them around and answer questions. We keep you regularly informed of the progress, directly through your Landlord Portal, or by phone if you wish. We will ask for proof of income, copy of the ID, etc. We also verify the candidates with their employer when necessary. So we can be sure that the candidate has sufficient income, no wrong intentions and is reliable in terms of payment behavior. If there is several candidates who want to rent and that meet your requirements, we will nominate the candidates that we deem suitable and express our preference based on the documents, but also based on the behavior and appearance of the candidate. However, you decide who may rent the property.

After you have agreed with the proposed candidate, we will prepare the rental agreement based on your situation. This draft rental agreement is first sent to you via your Landlord Portal for approval before the tenant will also be required to sign up on our platform for smooth communication for both payments and claims. He/she then thereafter receives the agreement via the Tenants Portal. As soon as both parties agree, we request you to sign the rental agreement digitally. The tenant also receives, together with the rental agreement, the terms and conditions, the payment overview for the first month’s rent, and the deposit are all already set up in the Tenant’s Portal for easy payment monitoring. We collect this amount so that we are certain that the first obligations are met. Check-in only happens after all payments are received.

The transfer of the keys takes place after all documents have been signed and the first month’s rent and

Points Applicable for Clients with Property Management Service:

• Property Management Landlord vs Tuza Assets
• Hold Key
• Tenant / Landlord customer service
• Tenant relationship

All points below are applicable for clients with Property Management service:

• Property Management Landlord vs Tuza Assets
• Hold Key
• Tenant / Landlord customer service
• Tenant relationship
• Access to Tuza Assets CRM platform, reporting, issues, payments monitoring, etc…
• Monthly rent collection (if required)
• Availability 24/7 for emergencies
• Maintenance, remodeling, and repairs (full transparency)
• Availability for on-request maintenance
• Lease expiring negotiations
• Pre-checkout inspection
• Check Out
• Rent arrears – start the process with debt collecting agency
• Start eviction process

Tuza Assets’ local representative will check if all required actions agreed upon in the pre-checkout report were completed by the tenant, in order for tenants to collect their security deposit. Otherwise, Tuza Assets will advise the landlord on the required maintenance that should be deducted from the security deposit. Tuza Assets will take note of all utility services with pictures, collect the keys, and do a final report in order to avoid any disputes.

Tuza Assets local representative will check if all required actions agreed on the pre-checkout report were completed by the tenant, in order for tenants to collect their security deposit. Otherwise, Tuza Assets will advise the landlord on the required maintenance that should be deducted from the security deposit. Tuza Assets will take note of all utility services with pictures, collect the keys, and do a final report in order to avoid any disputes.